Security policy

Hello and thank you for visiting the neolock's homepage and neolock's app operated by BTS Solutions Co., Ltd. We are committed to protecting your privacy. Please refer to the privacy policy below to learn more about our privacy policy to respect and protect the rights of visitors.

We always comply with the privacy policy, we only collect the necessary information related to transactions and purchases. We will keep customer information for the time required by law or for any purpose.

1. Purpose and scope of collection

The collection of customers' information on the neolock website or application is mainly: Customer name, phone number, email address and residence address, extended with bank account. (will be saved manually, avoiding theft on websites and applications).

We are committed to protecting the information for customers in the best way, unless the delivery process is required to provide information to third parties (courier services) and government agencies. The country requires information.

2. Scope of using information

We use your information to:

– Provide product information, available services of the company.

– Send details of orders and invoices of your products when you buy at the company.

– Communicate and deal with members in special cases.

– Do not use personal information of members outside the purpose of confirmation and contact related to transactions at neolock.

– In case of legal requirements: Our company (neolock) is responsible for cooperating to provide member's personal information when required by judicial authorities including: Procuracy, court, Investigating police in connection with certain customers' legal violations. In addition, no one has the right to infringe on the member's personal information.

– This service allows this Application to connect with the User's account on the Facebook social network, provided by Facebook, Inc. Personal Data collected with Current city, Email

3. Information storage time

Personal data of members will be stored until a request to cancel or self-respond to the website and request to cancel. Remaining in all cases, personal information of members will be kept confidential on invoices.

4. Address of information collection and management unit

Address: 283/48 Cach Mang Thang 8 Street, Ward 12, District 3, Ho Chi Minh City, Vietnam
Hotline: (+84) 902 978 179 - (+84) 986 435 388

5. Means and tools for users to access and edit their personal data

Neolock's customer information is completely not stored on the website server, so all your information will be protected on delivery papers, receipts and invoices at the company and The company is committed to keeping confidential and only giving information when you request. If there is a change of information you can completely contact the company for the next purchase. Hotline: (+84) 902978179

6. Commitment to privacy of customer personal information

Your personal information on neolock is committed to the absolute privacy under the privacy policy. Collection and use of information of each member is done only with the consent of that customer unless otherwise provided by law.

  • Do not use, not transfer, provide or disclose to any third party about the member's personal information without consent from the member.
  • The absolute confidentiality of all online transactions of Members including the invoice information of digital documents at the secure central data area at the company.
  • We ask that when registering / purchasing a member, we must provide all relevant personal information such as: Full name, contact address, email, identity card number, phone number , account number, payment card number, etc., and are responsible for the legality of the above information. Neolock Management is not responsible for nor does it resolve any complaint related to that Member's rights if it considers all personal information provided by that Member when the initial registration is incorrect. .